Frequently
Asked
Questions

We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

Please note: If you want to pay via credit card and are using AMEX, you have to proceed tofirst, and then select the option "Pay with Credit or Debit Card" inside. If you need help with that, please contact ourcustomer service.

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Karma Stone, only one discount code can be used per order!

Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, sets, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you’re getting the best possible value!
Similarly, our Karma Stone diamonds, which represent the pinnacle of craftsmanship and quality, are excluded from discount codes to maintain their fair and consistent pricing. We’re committed to providing exceptional value across all our collections, so you can always shop with confidence and satisfaction.

You can find the estimated shipping time for each product right above the “Add to Cart” button on the product page.

This will always show the most up-to-date timeframe for when you can expect your jewelry to arrive.

When you add two or more items to your cart with different delivery times - including pre-orders - we’ll ship everything together in one package.

Please note: Your order will always follow the longest delivery time listed. This helps us reduce our carbon footprint and is part of our commitment to becoming a more climate-positive company.

We combine shipments to support our climate-positive initiatives.

By shipping items together, we minimize packaging waste and reduce the carbon emissions associated with multiple deliveries.

If you notice that a specific product has a shorter delivery time and you’d like to receive it sooner, we recommend placing separate orders. That way, each item will ship according to its individual delivery timeline.

For made-to-order pieces, delivery times depend on your location:

• United States: 8–16 business days
• All Other Countries: 8–21 business days
  
  

If your order includes a pre-order item, delivery will take longer. We only begin production after the pre-order promotion ends on our website — this allows us to produce intentionally, reduce waste, and avoid overproduction.

For the most accurate delivery estimate, always check the product page. You'll find it just above the “Add to Cart” button.

Please note: Shipping timelines do not include any unforeseen carrier delays. These may occur due to weather conditions, customs processing, strikes, or peak holiday traffic.

Shipments to Colombia and Mexico may experience additional delays due to local customs procedures.

We offer worldwide shipping to most countries across the globe.

However, we currently do not ship to the following:

• APO and FPO addresses
  
  

We do not ship to the following countries:
Singapore, Indonesia, Switzerland, South Africa, Åland Islands, Afghanistan, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo, Democratic Republic of Congo, Cuba, Eritrea, French Southern Territories, Heard Island and McDonald Islands, India, Iran, Iraq, North Korea, Kuwait, Liberia, Libya, Mali, Mayotte, Myanmar, Niger, Norfolk Island, Palestine, Pitcairn, Portugal, Russia, Saint Helena (Ascension & Tristan da Cunha), Saint Pierre and Miquelon, Somalia, South Georgia & the South Sandwich Islands, South Sudan, Sudan, Svalbard & Jan Mayen, Syria, Tajikistan, Tokelau, Ukraine, Western Sahara, and Yemen.

 Shipping prices depend on the country of destination and will be shown at checkout.

We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.

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FOR UNITED STATES ORDERS:
Orders above $99: Shipping is on us, you’re welcome!

Orders below $99: $6

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FOR INTERNATIONAL ORDERS:

 Shipping ranges per country and ranges between $0-$14

Yes! As soon as your order ships, we’ll email you a tracking number and link so you can follow your jewelry’s journey.

For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means your package is on its way to the carrier and waiting to be scanned.

Need help? Just send us a message — we’re happy to track it for you!

Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice.

We also offer beautiful gift bags and a perfect gift wrap set to add a touch of glam to your thoughtful present. No need to buy wrapping elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!

All international orders (any orders shipped outside the United States) will be subject to customs duties and taxes. Please note that for all countries taxes, duties and shipping costs are non-refundable.

European Union, United Kingdom. Australia, Malaysia, Mexico, Monaco, New Zealand, Norway, Saudi Arabia, United Arab Emirates

Duties and taxes are already included in the final price of your order before completing payment. Due to country regulations there is no option to complete checkout without paying duties and taxes.

Canada

Duties are included in the final price of your order before completing payment. You have the option to either pay taxes during checkout or pay to the customs authority when the package arrives at the destination country. Taxes paid during checkout are guaranteed, this does not apply in case you decide to pay to customs authorities later. We are not responsible for any additional charges which may apply if you choose to pay taxes later.

All other countries

You have the option to either pay duties and taxes during checkout or pay to the customs authority when the package arrives at the destination country. Duties and taxes paid during checkout are guaranteed, this does not apply in case you decide to pay to customs authorities later. We are not responsible for any additional charges which may apply if you choose to pay taxes and duties later.

All orders ship Monday – Friday, excluding weekends and official bank holidays.

We recommend you order soon, so you get your magical jewelry in time.

In rare cases, your package can show as ‘delivered’ before you receive it.

This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.

If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via karmastonejewelry.com and we will do our best to assist you in locating your missing package.

If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.

For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means your package is on its way to the carrier and waiting to be scanned.

Need help? Just send us a message — we’re happy to track it for you!

Yes — we want you to absolutely love your new jewelry. If you're not completely satisfied, we're here to help make it right.

Please note the following return guidelines:

• Final Sale Items: Products marked as Final Sale are not eligible for return or exchange.
  
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• Mystery Boxes: All Mystery Boxes are final sale and cannot be returned or exchanged.
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• Sets & Starter Sets: These must be returned in full. We do not accept partial returns from bundled or grouped products.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping) within 7 working days. Please note that for all countries taxes, duties and shipping costs are non-refundable.

We strongly advise against ordering multiple pieces with the intention of returning some.

Each piece is made-to-order just for you — a process that minimizes waste and helps us stay true to our climate-positive values. Unnecessary returns go against our sustainability efforts and create extra waste in packaging, production, and shipping.

We encourage you to shop mindfully and reach out to our team if you need help choosing the right piece. We’re always here to assist with sizing, styling, or any product questions you may have.

A pre-order allows you to purchase a new and unreleased design before it officially launches. When you pre-order from us, your jewelry is handcrafted especially for you, ensuring a thoughtful and intentional production process.

Pre-ordering is more than just early access — it also supports our commitment to sustainability. By offering select designs through pre-order, we’re able to better understand which styles resonate most with our community and avoid overproduction and excess waste.

This approach helps us reduce our environmental footprint while giving you the chance to be among the first to own a unique new piece.

From time to time, we release exclusive pre-order collections featuring brand-new, unreleased designs. During the pre-order window, all items are available for purchase.

Once the pre-order period ends, only the most-loved pieces — based on customer demand — will move into our permanent collection.

This means that by placing a pre-order, you’re not only reserving your jewelry in advance, but also helping shape the future of Karma Stone ’s designs.

If you choose a piece that doesn’t make it to the main collection, you’ll be one of the few to own something truly rare or potentially one of a kind.

Be sure to check the product page for estimated delivery timelines and availability.

Each pre-order collection has its own estimated delivery timeline.

In general, pre-order items ship approximately 5–8 weeks after the collection launch, unless otherwise stated. Please note that this may vary slightly depending on production timelines.

We’ll keep you informed every step of the way — including sending email updates with specific details about your order as it progresses.

Pre-Order Soulful Beads Reloaded Collection will be shipped between MAY 30TH - JUNE 25TH.

Pre-Order Pearl Rings will be shipped between JUL 25TH - AUG 20TH.

Pre-orders take longer because your jewelry is not made until after the pre-order period ends. This allows us to craft each piece specially for you, rather than producing in bulk.

Your piece is also handmade with care, precision, and intention — not mass produced or machine-made. This thoughtful, made-to-order approach ensures higher quality, less waste, and a more meaningful connection to the piece you choose.

It may take a little longer, but what you receive is worth the wait.

If your order includes both a pre-order item and an item from another collection, we’ll ship everything together once your pre-order piece is ready.

Why? Because we’re committed to reducing our environmental impact. Shipping everything at once helps us minimize packaging waste, lower carbon emissions, and avoid unnecessary deliveries.

Your entire order will follow the pre-order delivery timeline, which you can find on the product page. If you'd like to receive your non–pre-order item sooner, we recommend placing separate orders.

Yes — pre-ordering is one of the most sustainable ways to shop for jewelry.

By only producing what’s been ordered, we’re able to minimize waste, avoid overproduction, and reduce the environmental impact of excess inventory.

It also allows us to use our resources more intentionally — from materials to craftsmanship — ensuring that every piece is made with purpose, not just for profit.

In short, pre-ordering supports a more conscious way of creating and consuming — and we’re proud to make sustainability part of the design from the very beginning.

Also, for every piece of jewelry we sell, we plant a tree!

We charge your card at the time of checkout.

A made-to-order product is crafted only after a customer places an order, promoting sustainability by reducing waste and minimizing environmental impact through thoughtful, on-demand production.

Made-to-order products significantly reduce waste and environmental impact by being produced only when needed, thereby minimizing overproduction and excess

All accurate shipping information can be found above the ‘add to cart’ button for that specific product.

FOR CUSTOMERS FROM THE UNITED STATES:-8-16 working daysFOR ALL OTHER COUNTIES:-8-21 working days

The elastic, transparent band is crafted from durable and flexible nylon, a popular material in jewelry making. It is designed for longevity, comfort, and to adapt seamlessly to the body part it adorns; this is where the floating magic happens.

To extend the lifespan of the band, avoid contact with sharp objects, chemicals, perfume, color intense food or beverages and excessive heat. Clean the jewelry gently with a soft, damp cloth.

The band can break if it is overstretched by 200% or regularly subjected to significant stress like pulling or wearing it a size too small. Handle the jewelry with care and avoid stretching it too much; it's a ring after all, not a hair tie ;)

It is generally recommended to remove the jewelry when swimming, showering, or washing your hands. If you want to prolong the lifespan of your jewelry it’s best to avoid wearing your ring in the pool or sea, as exposure to chlorine or saltwater can potentially damage the silver, vermeil plating, and the beauty of your gemstones.

The lifespan of the elastic band depends on the frequency of use and the care it receives. With regular use and good care, it can last from several months to years.

Many pieces with elastic bands are more flexible in size than metal bands and can fit various fingers. However, if the band is too tight or too loose, it cannot be adjusted. Get the right size for a perfect fit. In case you are between 2 sizes choose the next bigger one to avoid the band digging the finger.

Store the jewelry flat and separate from other pieces to avoid tangling and damage. A soft, dry jewelry box is ideal, the perfect storage is the beautiful box it was shipped in.

Over time and with regular use, the elastic band may lose its elasticity. While the band is 200% stretchable, stretching it beyond its limit can cause deformation.

With regular use and exposure to influences such as sweat, lotions, sprays/fake tanning products, cosmetic products and also environmental factors, the transparent band may become cloudy or discolored. To minimize this, keep the jewelry and your hands clean, avoid contact with mentioned products and store it properly when not in use.

Note: Discoloration issues are not covered by our warranty.

Our nylon bands are designed for daily use and offer excellent durability. However, regular cleaning and avoiding extreme conditions and contact with color intense products including food will help extend their lifespan.